Dear Cardholders,

We would like to share some news with you. We are exiting our relationship with GPS so this will mean some changes for you. Please take note of the below information which will affect your card account.

With effect from 30 June 2023, you will no longer be able to spend any funds on your GPS card or undertake any further transactions on the account.

From that date {30/6/2023}, you may redeem any unexpired funds in your account by contacting our Customer Service team at +44 0844 7744 277. Please note that you will be required to provide updated Proof of ID and Proof of Address. Upon receipt of your updated identification, EML will initiate a replacement card, where possible, to be dispatched to the provided address. If you contact us and a replacement card cannot be provided, then we will work with you to arrange an alternative means of redemption.

Finally, we would like to thank you for your support and wish you all the best.

Delivery Options

We offer a range of shipping options that you can select depending on the urgency, value, and number of gift cards in your order. 

The cost and features of each shipping option are as follows:

Postage Option Postage Cost Postage Description
Click & Collect  FREE Click and Collect service allows you to purchase your gift cards online and collect them in the shopping centre. You can collect your card(s) from the centre at your convenience, once your order has been approved and you have received your Click and Collect codes (please allow 24 hours from the time of your order before collection). The codes expire after twelve months from the purchase date and can no longer be redeemed. The gift card will be valid for twelve months from the date of collection at the selected shopping centre. Please note this service is not available at all shopping centres. The maximum purchase limit for Click & Collect orders is a total value of €200.
Ireland - Royal Mail International Standard  €2.99 During peak periods this can take up to 5 working days. There is no compensation and no proof of delivery will be sought by Royal Mail. This includes shipping of 1 gift card. Additional cards will be charged at an extra €0.50 per card.
UK - Royal Mail 1st Class  €2.99 The €2.99 cost covers shipping of 1 card, additional cards will be charged at an extra €.0.50 per card. This cost covers the fulfilment, postage and packaging of the product. Royal Mail aim to deliver the next working day including Saturdays. During peak periods this can take up to 5 working days. For orders placed and approved before 11am we will aim to ship on the same day (during busy periods dispatch times may be longer). Orders placed or approved after 11am will be dispatched the following business day.

 

Important information about shipping your order

Please note that gift cards and other products purchased from Flex-e-card using a credit or debit card will only be dispatched to the address registered with the payment card issuer unless the Send direct to recipient option is selected. 

During the order process you will be provided with details of the delivery methods that are available for your order along with the costs of each method. Please read the information regarding each delivery method as the delivery charges will be different for each method and certain restrictions in the timing of deliveries and compensation will apply.

Please note that if goods are lost in transit you will only be eligible for a replacement under certain circumstances. If you are in any doubt about the level of compensation that applies to each delivery method please carefully review the information displayed on the website before placing your order. You may also contact us and we will provide you with the details of each delivery method and the cover that applies. Please note: the selection of the desired delivery method is the sole responsibility of the purchaser and Flex-e-card accepts no liability in respect of any direct or indirect loss consequential or otherwise if an unsuitable or incorrect delivery method is selected or if the carrier fails to deliver the product according to the agreed schedule whether or not any verbal or written advice was provided.

If you do not receive the products that you have ordered please contact us and we will do our best to assist you in tracing the missing delivery. If the goods are deemed to be lost in transit and the delivery method that you selected provides for compensation Flex-e-card will provide a replacement and will make a claim to the carrier to recoup the cost of the replacement.

For the full terms and conditions and use of e-commerce purchases please click here. 

 

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